Terms & Conditions
Effective Date: April 11, 2025
Welcome to Canvas & Flame Candle Co. (“we,” “our,” “us”). By accessing or using our website and services, including making a purchase, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree, you may not use our website or purchase our products.
1. Orders & Payment
All prices are listed in USD and are subject to change without notice.
Full payment is required at checkout. We accept major credit cards and other payment options listed at checkout.
Once an order is placed, we are unable to make changes or cancellations.
Canvas & Flame Candle Co. reserves the right to refuse or cancel any order at our sole discretion, including but not limited to suspicion of fraudulent activity or inventory errors.
2. Shipping & Delivery
We currently ship within the U.S. Shipping times may vary depending on your location and carrier availability.
Standard processing time is 3–5 business days unless otherwise noted (e.g., during high-volume launches or seasonal restocks).
We are not responsible for delays caused by the carrier or incorrect shipping information provided by the customer.
Once your order has shipped, a tracking number will be emailed to you.
3. Returns, Exchanges & Damages
Due to the handcrafted and aromatherapy nature of our products, all sales are final.
If your item arrives damaged, please contact us at letscreate@canvasflamestudio.com within 3 days of delivery with a description and photos of the damage.
Approved claims may be eligible for a replacement or store credit. Refunds are issued at our discretion.
4. Product Use & Disclaimer
All products are for external use only. Please follow the safety labels and directions on each item.
Keep candles, sprays, and other items away from children, pets, and flammable objects.
Canvas & Flame Candle Co. is not responsible for misuse or allergic reactions. Test products on a small area when using for the first time.
Our aromatherapy products are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for medical or psychological care.
5. Intellectual Property
All content on this site, including logos, product names, images, designs, text, and digital materials, are the intellectual property of Canvas & Flame Candle Co. and may not be used, reproduced, or distributed without permission.
6. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
7. Changes to Terms
We may update these Terms & Conditions from time to time. Continued use of the site constitutes your agreement to the revised terms.
8. Contact Us
For questions or concerns regarding your order or these Terms & Conditions, please contact us at:
📧 letscreate@canvasflamestudio.com
📍 Chicago, IL
Thank you for supporting Canvas & Flame Candle Co.—where healing meets scent and soul.