Privacy Policy
Effective Date: April 11, 2025
Canvas & Flame Candle Co. (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.
By using our website (www.canvasandflame.com), you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information to process transactions and improve your experience with our brand.
Information you provide to us:
Name, email address, phone number, shipping and billing address.
Payment information (via secure third-party processors such as Stripe or PayPal).
Account login credentials (if you create an account).
Any communications sent through contact forms, email, or customer support.
Automatically collected information:
IP address, browser type, device type, and pages visited.
Cookies, pixels, and analytics to enhance site performance and marketing.
2. How We Use Your Information
We use your information to:
Process and fulfill orders, payments, and shipments.
Communicate order updates, confirmations, and customer service responses.
Personalize your experience and improve our website.
Send marketing emails (only with your consent) regarding promotions, product launches, or updates.
Prevent fraudulent activity and secure our website and transactions.
3. Secure Transactions
We use industry-standard encryption and secure payment gateways to process your transactions. Your full credit card information is never stored on our servers. All payment information is securely transmitted through PCI-compliant third-party processors such as Stripe or PayPal.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. Your data may be shared with trusted third parties only for the following reasons:
Shipping & fulfillment providers (e.g., USPS, UPS).
Payment processors (e.g., Stripe, PayPal).
Marketing tools (e.g., email marketing platforms like Mailchimp or Klaviyo, with your consent).
Legal or regulatory authorities, when required by law or to protect our legal rights.
5. Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to:
Keep track of your shopping cart and preferences.
Analyze website traffic and performance.
Serve targeted ads and promotions.
You can adjust your cookie preferences through your browser settings or use ad-blocking tools to limit tracking.
6. Email & SMS Marketing
With your opt-in consent, we may send you emails or text messages about product updates, launches, and exclusive offers. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or replying “STOP” to SMS messages.
We respect your inbox and your choice.
7. Your Rights
Depending on your location, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR). These rights may include:
Accessing the personal data we hold about you.
Correcting or deleting your information.
Objecting to or restricting processing.
Opting out of data sale or targeted advertising.
To exercise these rights, email us at support@canvasandflame.com.
8. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
9. Third-Party Links
Our website may contain links to other websites (e.g., Pinterest, Instagram, or affiliate partners). We are not responsible for the privacy practices or content of third-party websites.
10. Children’s Privacy
Canvas & Flame Candle Co. does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.
11. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting. We encourage you to review it regularly to stay informed.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is used, please contact us at:
📧 letscreate@canvasandflame.com
📍 Canvas & Flame Candle Co. | Chicago, IL